FAQs
General
1. How can I contact New Moon customer service?
You can reach our customer service team through email, phone, or social media. Visit our Contact Us page for all available support options and operating hours. We’re always happy to assist with any questions or concerns.
2. Where can I find more information about product ingredients?
Detailed ingredient lists can be found on each product’s individual page. Simply scroll to the Ingredients or Product Details section. If you need further clarification, our customer service team is ready to help.
3. Does New Moon offer any subscription plans or discounts?
Yes! New Moon provides exclusive perks such as subscription plans, seasonal promotions, and member-only discounts. Check our Promotions or Membership page for the latest offers.
Usage Guidelines
1. How should I take New Moon supplements?
Soft Glow+
Take 1 capsule of Soft Glow daily, either before or after meals. Ensure you follow this routine consistently to achieve the best results.
Hormo Balance
Take 1-2 capsules of Hormo Balance daily after meals. Ensure you follow this routine consistently to achieve the best results.
Nighty Bright
Take 1-2 capsules of Nighty Bright daily, either before bedtime. Ensure you follow this routine consistently to achieve the best results.
Bouncy Boost
Take 1-2 capsules of Bouncy Boost, either before or after meals. Ensure you follow this routine consistently to achieve the best results.
2. Can I use New Moon products with other skincare products?
Yes, New Moon supplements and skincare products are designed to complement most skincare routines. They can be safely combined with your usual cleansers, serums, and moisturizers. If you are using prescription skincare or have highly sensitive skin, consider speaking with your dermatologist for personalized advice.
3. Are there any side effects of taking New Moon supplements?
New Moon supplements are formulated with high-quality, well-researched ingredients and are generally well-tolerated. Most users do not experience side effects. However, individual responses may vary. If you notice any discomfort or unusual symptoms, discontinue use and consult a healthcare professional.
Are New Moon products suitable for all skin types?
Yes. New Moon products are formulated to be gentle and effective for all skin types, including dry, oily, combination, and sensitive skin. Our ingredients are carefully selected to ensure safety and comfort for everyday use. If you have specific skin concerns or known sensitivities, we recommend consulting your dermatologist for personalized guidance.
Purchase & Shipping
1. How can I purchase New Moon products?
You can purchase New Moon products through our official online stores:
- New Moon website
- Shopee
- Lazada
- TikTok Shop
All platforms offer authentic products and updated promotions for your convenience.
2. Do you ship internationally?
No. We currently do not ship internationally. New Moon is a proudly Filipino-made brand, and shipping is available within the Philippines only.
